Article 7 - Costs in Case of Withdrawal

1. The consumer bears the direct costs of returning the product.
2. If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, this is subject to the condition that the product has already been received by the retailer or that conclusive proof of the complete return has been provided. The refund will be made using the same payment method that the consumer used unless the consumer explicitly agrees to a different payment method.
3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value.
4. The consumer cannot be held liable for any depreciation of the product if the entrepreneur has not provided all legally required information regarding the right of withdrawal before concluding the purchase agreement.

Article 8 - Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only applicable if the entrepreneur has clearly stated this in the offer or, at least, before the conclusion of the agreement.

2. Exclusion of the right of withdrawal is only possible for products:

   • that have been manufactured according to the consumer’s specifications;
   • that are clearly personal in nature;
   • that, by their nature, cannot be returned;
   • that can spoil or age quickly;
   • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
   • that are single issues of newspapers and magazines;
   • for audio and video recordings and computer software where the consumer has broken the seal;
   • for hygiene products where the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

   • relating to lodging, transport, restaurant business, or leisure activities to be performed on a specific date or during a specific period;
   • where delivery has begun with the consumer’s explicit consent before the withdrawal period has expired;
   • concerning betting and lotteries.

Article 9 - The Price

1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market, over which the entrepreneur has no influence, at variable prices. This dependence on market fluctuations and the fact that any mentioned prices are indicative will be stated in the offer.
3. Price increases within three months of concluding the agreement are only allowed if they result from legal regulations or provisions.
4. Price increases after three months of concluding the agreement are only allowed if the entrepreneur has stipulated this and:
   • they result from legal regulations or provisions; or
   • the consumer has the right to terminate the agreement as of the day the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to supply the product at the incorrect price.

Article 10 - Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations at the date of the agreement's conclusion. If agreed upon, the entrepreneur also guarantees that the product is suitable for use beyond normal conditions.
2. Any additional guarantees provided by the entrepreneur, manufacturer, or importer do not affect the statutory rights and claims that the consumer can assert under the agreement against the entrepreneur.
3. All products are subject to the statutory warranty. The duration of the statutory warranty may vary depending on the nature of the product.
4. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within two months of the defect being discovered.
5. The warranty does not apply if:
   • the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
   • the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the entrepreneur’s instructions and/or those on the packaging;
   • the defect is wholly or partially due to government regulations regarding the nature or quality of the applied materials.

Article 11 - Delivery and Execution

1. The entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing applications for service provision.
2. The delivery address is the address the consumer has provided to the business.
3. With due observance of the provisions in paragraph 4 of this article, the business shall execute accepted orders with due speed but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed within 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without cost. The consumer has no right to compensation.
4. All delivery terms are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
5. In case of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
6. If delivery of an ordered product is impossible, the entrepreneur shall endeavor to provide a replacement item. The consumer will be informed in a clear and comprehensible manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipment is borne by the entrepreneur.
7. The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a designated representative known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration Transactions: Duration, Termination, and Renewal

Termination

1. The consumer may terminate an indefinite agreement for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate a fixed-term agreement for the regular delivery of products (including electricity) or services at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the agreements referred to in the previous paragraphs:
   • at any time and not be restricted to termination at a specific time or period;
   • at least in the same manner as they were entered into;
   • always with the same notice period as the entrepreneur has set for themselves.

Renewal

1. A fixed-term agreement for the regular delivery of products or services may not be automatically extended or renewed for a fixed period.
2. Contrary to the previous paragraph, a fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines may be automatically renewed for a maximum period of three months, provided that the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.

Article 13 - Payment

1. Unless otherwise agreed, the amounts due by the consumer must be paid within seven business days from the start of the withdrawal period.
2. The consumer must report any inaccuracies in payment details provided or stated to the entrepreneur immediately.
3. In case of non-payment, the entrepreneur has the right to charge reasonable costs, provided these have been communicated in advance.

Article 14 - Complaints Procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
2. Complaints must be submitted within two months after discovery.

Article 15 - Disputes

Dutch law applies exclusively to agreements between the entrepreneur and the consumer.